DIANE CASTILLO
Senior Caseworker II



Delaware County Employee of the Month
August 2021
 

Diane Castillo was hired on 8/28/17 as a Caseworker Trainee with DSS.  On 10/3/2018 she became a Caseworker.  On 4/19/2021 due to her performance she was promoted to Senior Caseworker II.

Diane supervises and trains four caseworkers responsible for Foster Care and Preventive Services.  She accompanies her workers to Family Court, tracks the completion of their work, and ensures that her workers manage all services to families and record them in the NYS computer system.  She ensures that she is available for daily problem solving for her workers as plans for the day are constantly changing and new priorities constantly need to be set.  Diane provides on-call work after hours to ensure families have someone to help resolve on call issues.

Diane is an exceptional employee and has time and again shown great strengths in her job capabilities. Diane is flexible, reliable and thoroughly committed to our work and the agency’s mission.  Diane doesn’t work the standard “8am-4pm” workday and will adjust her schedule to meet the needs of the families she is involved with. When Diane is asked to complete a task, she does so without hesitation or complaint.  She consistently demonstrates her willingness to do what needs to be done to ensure that her client’s needs are addressed and the children on her caseload are safe and feel comfortable. Diane goes above and beyond for her clients, as well as her coworkers. She has an extensive knowledgebase that includes services available in the community and Social Services policy/procedure.  For Diane, each day is a learning experience and she is always receptive to obtaining new skills.  Diane is independent and she has great initiative.  If she is unsure of something, she will seek a resolution on her own before seeking outside assistance. Diane takes pride in the work that she has done and continues to do, the relationships she has built, and the families/children that she has served.  The Department is proud of Diane and her accomplishments.

Diane like the interaction with her workers, their assigned families, and her coworkers at DSS.  She is a good listener, and this enables her to help others to make plans and resolve family issues.

Diane states her family is very supportive of her need to work late nights and on call as assigned.